Dmaic phase where process detail is scrutinized for improvement opportunities. For a better understanding of voice of the customer and an overview of lean six sigma, check out our free lean six sigma yellow. Mar 18, 2012 voice of the customer voc is data that represents the needs and wants of your customers. An individual that leads the implementation of six sigma, coordinating all of the necessary activities, assures optimal results are obtained and keeps everyone informed of progress made. Charter the charter is a document recognizing the chapter as an official part of sigma and a listing of the members inducted into the group when the chapter officially became part of sigma theta tau. Affinity chart aka affinity diagram allys network worksheet.
Glossary guidance on selected words used in the iso 9000. The password is blountonly case sensitive without quotes. The check sheet is designed, with operational definitions, so that data can be categorized. Six sigma definitions six sigma training six sigma. If you are unsure about the meaning of a term, please feel free to check our lean and six sigma glossary for a definition. Affinity diagram a technique for organizing individual pieces of information into groups or broader.
Kaizen means all personnel are expected to stop their work when they encounter any abnormality and, along with their supervisor, suggest an improvement to resolve the abnormality. As is process map it depicts a process as it is, currently. Many of our lean dictionary terms part of the continuous improvement companion come with a lean pdf download a single lean pdf file to brush up on a. In simple terms, the five s methodology helps a workplace. Many of our lean dictionary terms part of the continuous improvement companion come with a lean pdf download a single lean pdf file to brush up on a term while waiting for a plane, or get them all to keep a handy lean reference guide on your desk or in a kaizen room. Contrast continuous data with discreteattribute data that is binary, or twostate passfail, gono go, goodbad, and so on. Check sheet form used to capture realtime quantitative or. U it is difficult to predict future circumstances in six sigma, and there will always be unintended consequences for which to watch out. Lecture notes introduction to lean six sigma methods. Voice of the customer voc is data that represents the needs and wants of your customers.
Glossary of terms analyze stage the third stage of the lean six sigma dmaic where data is statistically analyzed andor maps are analyzed for waste. A six sigma practitioner should always strive to work upstream if. Throughout a six sigma project it is evident that there is a large amount of reliance upon statistical analysis. Data is investigated and verified to prove suspected root causes and substantiate the problem statement see. Lean and six sigma glossary definitions of commonly used terms. Apr 21, 2017 histograms are a type of data tool in six sigma. Lean six sigma glossary the glossary that follows is by no means exhaustive on the subjects of lean manufacturing aka lean and or six sigma. As is process maps are usually characterized by several. Six sigma terminology american international university. The square of the sample correlation coefficient, a measure of the part of variable that can be explained by its linear relationship with a variable. The lean and six sigma methodologies contain a very wide variety of tools and processes. Lean pdf terms download a pdf file of our extensive lean terms. Lean and six sigma glossary definitions of commonly used. In simple terms, the five s methodology helps a workplace remove items that are no longer needed sort, organize the items to optimize efficiency and flow straighten, clean the area in order to more.
They are usually performed by a single unit a person, a machine, or a department. Free simple overview of six sigma quality improvement model definitions, glossary, history, processes. The six sigma methods enable us to enhance customer benefit and strengthen our market position on a continuous basis. An activity is usually documented in an instruction. The central idea behind six sigma is that if you can measure how many defects you have in a process, using sophisticated statistical tools, you can systematically figure out how to eliminate them and get as close to zero defects as possible. Data is investigated and verified to prove suspected root causes and substantiate the problem statement see also cause and effect. A characteristic that may take on only one value e.
Apr 27, 2017 six sigma practitioners of all belt colors may use triz in design for six sigma dfss to design or redesign a process. The glossary can be referred to at any time there is a question about how a term, topic, concept, subject or activity is generally. A well defined effort that states a business problem in quantifiable terms and with known improvement expectations. This is a comprehensive listing of key six sigma terms and definitions. Finance representative an individual who provides an independent evaluation of a six sigma project in terms of hard andor soft savings.
Glossary of lean six sigma general terms activities the things that go on within a process or subprocess. Sigma, or standard deviation, is used as a scaling factor to convert upper and lower specification limits to z. Blount users download pdf of bookclass notes download a searchable pdf format of the notes used in class. Often the terms used in six sigma are sometimes misleading, so listed below are some of the more frequently used with an explanation of the term. At the same time, we also systematically eliminate waste of any kind. In the very early stages we stated that its use of statistics is one of the key elements that. Benchmarking allows to discover what is the best performance being achieved, whether in your. Any six sigma practitioner may use a histogram when analyzing data values. Consequentially, there are a lot of different terms and acronyms to get to grips with when you learn six sigma. Activitybased costing a cost allocation method based on the cost driver. Six sigma elearning offers an exciting opportunity to become a asq certified black belt or green belt within six sigma business methodology. May 01, 2020 six sigma is a qualitycontrol program developed in 1986 by motorola that emphasizes cycletime improvement and the reduction of manufacturing defects to a level of no more than 3. An individual that leads the implementation of six sigma, coordinating all of the necessary activities, assures optimal results are obtained and keeps everyone informed of progress. Six sigma we deploy six sigmas systematic problemsolving method dmaic to improve our processes.
Six sigma is now according to many business development and quality improvement experts, the most popular management methodology in history. Glossary of six sigma terms and acronyms 5 of a procedure used to identify, assess, and mitigate risks associated with potential product, system, or process failure modes. A six sigma practitioner should always strive to work upstream if necessary to gather continuous data because with continuous data you can get a handle on the magnitude of the problem. Six sigma a vision of quality which equates with only 3. Consequentially, there are a lot of different terms and acronyms. For a better understanding of these terms and an overview of lean six sigma, check out our free lean six sigma yellow belt training, green belt training, black belt training or lean training. However, we believe the mainstream terms have been included in this work. Six sigma is a qualitycontrol program developed in 1986 by motorola that emphasizes cycletime improvement and the reduction of manufacturing defects to a level of no more than 3. Glossary guidance on selected words used in the iso 9000 family of standards this document provides the appropriate meaning of selected words found in dictionaries used in iso 9000. There are a lot of terms that are specific to lean and six sigma. This may include black belts, green belts, or yellow belts. In addition to the defined concepts with the terms and definitions given in iso 9000. If you do not find the term you are looking for, please contact us. Action plan a series of planned activities with established accountabilities and delivery dates which, when complete, will result in the accomplishment of an objective.
Our glossary covers key elements, acronyms, and related technical tools. Lean six sigma definitions for common six sigma terms and methodologies. The greek letter s sigma refers to the standard deviation of a population. Six sigma methodology for credit risk and credit scoring we help businesses of all sizes operate more efficiently and delight customers by delivering defectfree products and services. As is process maps are usually characterized by several input options, bottlenecks and. Virtual assessment of lean user experienceproficiency index level value pil. However, we believe the mainstream terms have been. Today, six sigma is defining how we work and has set the stage for making our customers feel six. Six sigma glossary terminology page 1 theblogspotblog as is process map depicts a process as it is, currently. Lean and six sigma practitioners also use different languages including japanese terms such as kaizen, kanban, and muda and employ different tools including value stream mapping, kaizen events, and 5s.
Six sigma uses a number of quality methods and tools that are used by professionals within the organization, who have been trained on six sigma techniques. Now, six sigma, in turn, is embedding quality thinking process thinking across every level and in every operation of our company around the globe. U it is difficult to predict future circumstances in six sigma, and there. Below are lean and six sigma dictionary definitions for frequently used vocabulary within projects. A guide to assessing your level of lean healthcare knowledge pdf these assessments can be taken before or after taking the introduction to lean six sigma methods course.
Check sheet form used to capture realtime quantitative or qualitative data for a variety of purposes. It is the starting point to understanding how a process is running. Histograms are graphical displays of your distribution of values for specific data sets. Lean and six sigma practitioners also use different languages including japanese terms such as kaizen, kanban, and muda and employ different tools including value stream mapping, kaizen events, and 5s than those used by environmental professionals. Glossary 4 box problem solving tool consisting of 4 boxes sequentially taking the user from problem definition through problem resolution and standardization of the solution so the problem doesnt recur. Kaizen lean manufacturing and six sigma definitions. Six sigma practitioners of all belt colors may use triz in design for six sigma dfss to design or redesign a process. Given below is a glossary of terms commonly used in the domain of six sigma. Free six sigma glossary, over 440 terms explained with worked examples. Shigeo shingo helped train manufacturing engineers on implementing the efficiency processes with his pcourse, that later influenced toyotas creation of kaizen. Quality tools associates are exposed to various tools and terms related to quality. This comprehensive 33page six sigma glossary provides clear explanations of all of the key terms and tools. Lean six sigma terminology 1sample sign test this is used to test the probability of a sample median being equal to hypothesized value. Change in lean terms, a process improvement that will save time and better serve customers.